Work with us to build a clean energy future

Cambridge, MA, USA — Full Time

About the Role

SYSO is seeking a Business Development Manager (BDM) to support the growth of the company by enrolling new clients and projects for our market operations platform. As a BDM you will be building and maintaining a pipeline of potential new business relationships. You will be working closely with your colleagues in finance, operations, technology, and energy markets to qualify, structure, and execute new engagements that deliver lasting value for the Company and its clients.

As part of a small sales team in a growing startup you will:

• Research new market opportunities and prospect new relationships
• Attend industry conferences and networking events
• Maintain up to date information in our CRM
• Schedule meetings with new and existing clients
• Craft proposals for commercial engagements and facilitate contract negotiations
• Orchestrate the handoff of new business to delivery teams

Requirements

• Demonstrated success in a business development or sales role in the energy industry
• Strong problem-solving and analytical skills
• Passion for teamwork, customer service, and clean energy
• Eagerness to continuously learn in a complex and changing business environment
• Fluency with Salesforce and Microsoft Excel
• Bachelor’s Degree

Desired Skills & Qualifications

• MBA or other graduate education
• Experience with one or more of the following: renewable energy and storage project development, project finance, energy asset management, energy asset operations, or wholesale market participation

Cambridge, MA, USA — Full Time

About the Role

At SYSO Technologies we manage distributed energy resources in real time, responding to events that impact the energy grid. The Operations team is always online and ready to respond to grid events around North America. Ops ensures we meet our North American program commitments by executing dispatch instructions, dynamically managing our market offers and monitoring the health of our systems around the clock.

This is a very unique role. You will be provided classroom training followed by immersive operational training. Your primary responsibility will be to execute in frequent business-critical situations calmly and effectively. Operators seek to develop and improve operational protocol for execution on multiple programs. You will become an expert in executing dispatch requests by Transmission System Operators and will develop an understanding of the issues surrounding grid constraints, asset constraints, load curtailment, and frequency regulation.

Key Responsibilities

• Execute responses swiftly and accurately
• Maintain real-time communications with our operational teams and external stakeholders
• Respond to dynamic energy resource availability by updating our market offers in a timely and accurate manner
• Execute all operational procedures using the appropriate checklist
• Maintain all assigned logs and records legibly and in detail
• Proactively update protocols, streamline process documentation
• Engage proactively in training efforts to improve knowledge and skills
• Troubleshoot or escalate customer queries and system/device failures
• Monitor Market conditions and prices
• Perform other duties as required

Requirements

• Shift work is a primary requirement of this role. The Operations team follows the Pitman Shift Schedule to maintain 24/7/365 coverage.
• This job requires operators to work in the Network Operations Center in Cambridge, Massachusetts for security and redundancy purposes. Candidates must live within commuting distance of the SYSO technologies office.
• Strong digital literacy is fundamental. You will work on an array of platforms, browsers, and tools, including third-party and in-house proprietary software. You must demonstrate an ability to troubleshoot and diagnose issues and develop work-around solutions until a fix is deployed.
• Proficiency with all MS Office programs, but primarily Outlook, Excel and OneDrive.
• Ability to solve practical and quantitative problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent English, both written and verbal communication. Ability to read and interpret documents such as rules, technical procedures, operating and maintenance instructions, and other procedure manuals.

About You

• Inquisitive and eager to work in an evolving environment
• Fast learner with a strong troubleshooting skills
• Extremely high attention to detail
• High situational awareness – constant monitoring and action required
• Disciplined and organized
• Outstanding written and verbal communication skills
• Ambitious and willing to learn quickly
• Familiarity with computer hardware and peripherals
• Familiarity with Salesforce or similar CRM platform
• Experience working in a busy operational environment
• Experience in a customer-facing role
• Experience in the energy sector, specifically the electrical power industry, transmission and distribution, centralized and distributed energy resources, energy management and related technologies

Cambridge, MA, USA — Full Time

About the Role

SYSO has an immediate need for a NOC Systems Engineer to join our Operations Team. NOC Systems Engineers help ensure that SYSO’s portfolio of renewable energy assets are monitored 24/7/365 and that controls systems are performing as efficiently as possible. Candidates for this unique role will have a passion for clean energy and the vital technology that empowers it. NOC Systems Engineers manage and troubleshoot various communications protocols across multiple battery energy storage system (BESS) control systems and across multiple markets in North America. Training sessions in a virtual classroom setting will be provided in addition to immersive operational instruction. Attention to detail, organizational skills, and proven experience in a similar capacity will be essential to the success of this role.

About SYSO Operations

At SYSO Technologies we manage distributed energy resources in real-time, responding to events that impact the power grid. SYSO Operations enables control of these assets and manages the technology that helps balance dynamic grid conditions around North America. The Ops team ensures we meet our program commitments by onboarding and preparing new client assets, executing dispatch instructions, dynamically managing our market offers and monitoring the health of our systems around the clock. The team is built around a culture of trust and service to each other where employees can grow and thrive. SYSO is an Equal Opportunity Employer and a “1% For The Planet” Member Company.

Key Responsibilities

• Coordinate with internal teams to implement daily operating strategy for each renewable energy asset
• Monitor and troubleshoot network connectivity across SYSO’s network of client assets
• Configure and respond to hardware and software alerts to optimize asset performance
• Respond to dynamic storage asset availability by updating market offers promptly and accurately
• Maintain daily asset performance logs
• Support SYSO’s 24/7 network services coverage and take part in a rotation of on-call shifts
• Fully understand contractual and regulatory issues relating to the regional grid operator, our clients, and other parties
• Represent a team who strives for operational excellence and first-class customer servicePerform other duties as required

Required Qualifications/Skills/Education

• Bachelor’s degree in technical field or equivalent experience in electrical or software engineering
• Proficient in computer networking hardware and software
• Working knowledge of TCP/IP Networking and troubleshooting tools
• Experience using automated monitoring and alerting tools such as Grafana, Datadog, SolarWinds, or similar platforms
• Experience or coursework in energy sector, specifically the electric power industry, distributed energy resources, energy management, and related technologies
• Passion for team collaboration and customer service
• Strong communication, problem-solving, and organizational skills
• Ability to apply creativity and objectivity while solving technical problems

Desired Qualifications/Skills/Education

• Proficiency using command line interfaces for Linux or Windows
• Knowledge of MODBUS or other industrial protocols
• Experience with process improvement methodologies
• Familiarity with Salesforce or similar CRM platform