Network Operations Center (NOC) Operator

Cambridge, MA, USA

Full Time

About the Role

At SYSO Technologies we manage distributed energy resources in real time, responding to events that impact the energy grid. The Operations team is always online and ready to respond to grid events around North America. Ops ensures we meet our North American program commitments by executing dispatch instructions, dynamically managing our market offers and monitoring the health of our systems around the clock.

This is a very unique role. You will be provided classroom training followed by immersive operational training. Your primary responsibility will be to execute in frequent business-critical situations calmly and effectively. Operators seek to develop and improve operational protocol for execution on multiple programs. You will become an expert in executing dispatch requests by Transmission System Operators and will develop an understanding of the issues surrounding grid constraints, asset constraints, load curtailment, and frequency regulation

Requirements

Key Responsibilities:

  • Execute responses swiftly and accurately

  • Maintain real-time communications with our operational teams and external stakeholders

  • Respond to dynamic energy resource availability by updating our market offers in a timely and accurate manner

  • Execute all operational procedures using the appropriate checklist

  • Maintain all assigned logs and records legibly and in detail

  • Proactively update protocols, streamline process documentation

  • Engage proactively in training efforts to improve knowledge and skills

  • Troubleshoot or escalate customer queries and system/device failures

  • Monitor Market conditions and prices

  • Perform other dutures as required


Requirements:

  • Shift work is a primary requirement of this role. The Operations team follows the Pitman Shift Schedule to maintain 24/7/365 coverage.

  • This job requires operators to work in the Network Operations Centrer in Cambridge, Massachusetts for security and redundancy purposes. Candidates must live within commuting distance of the SYSO technologies office. 

  • Strong digital literacy is fundamental. You will work on an array of platforms, browsers, and tools, including third-party and in-house proprietary software. You must demonstrate an ability to troubleshoot and diagnose issues and develop work-around solutions until a fix is deployed.

  • Proficiency with all MS Office programs, but primarily Outlook, Excel and OneDrive.

  • Ability to solve practical and quantitative problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Excellent English, both written and verbal communication. Ability to read and interpret documents such as rules, technical procedures, operating and maintenance instructions, and other procedure manuals.


About you:

  • Inquisitive and eager to work in an evolving environment

  • Fast learner with a strong troubleshooting skills

  • Extremely high attention to detail

  • High situational awareness – constant monitoring and action required

  • Disciplined and organized

  • Outstanding written and verbal communication skills

  • Ambitious and willing to learn quickly


Preferred:

  • Familiarity with computer hardware and peripherals

  • Familiarity with Salesforce or similar CRM platform

  • Experience working in a busy operational environment

  • Experience in a customer-facing role

  • Experience in the energy sector, specifically the electrical power industry, transmission and distribution, centralized and distributed energy resources, energy management and related technologies