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Network Operations Center (NOC) Operator

Cambridge, MA, USA

Full Time

About the Role

At SYSO Technologies we manage distributed energy resources in real time, responding to events that impact the energy grid. The Operations team is always online and ready to respond to grid events around North America. Ops ensures we meet our North American program commitments by executing dispatch instructions, dynamically managing our market offers and monitoring the health of our systems around the clock.

This is a very unique role. You will be provided classroom training followed by immersive operational training. Your primary responsibility will be to execute in frequent business-critical situations calmly and effectively. Operators seek to develop and improve operational protocol for execution on multiple programs. You will become an expert in executing dispatch requests by Transmission System Operators and will develop an understanding of the issues surrounding grid constraints, asset constraints, load curtailment, and frequency regulation


Key Responsibilities:
Execute responses swiftly and accurately
Maintain real-time communications with our operational teams and external stakeholders
Respond to dynamic energy resource availability by updating our market offers in a timely and accurate manner
Execute all operational procedures using the appropriate checklist
Maintain all assigned logs and records legibly and in detail
Proactively update protocols, streamline process documentation
Engage proactively in training efforts to improve knowledge and skills
Troubleshoot or escalate customer queries and system/device failures
Monitor Market conditions and prices
Perform other duties as required

Shift work is a primary requirement of this role. The Operations team follows the Pitman Shift Schedule to maintain 24/7/365 coverage.
This job requires operators to work in the Network Operations Center in Cambridge, Massachusetts for security and redundancy purposes. Candidates must live within commuting distance of the SYSO technologies office.
Strong digital literacy is fundamental. You will work on an array of platforms, browsers, and tools, including third-party and in-house proprietary software. You must demonstrate an ability to troubleshoot and diagnose issues and develop work-around solutions until a fix is deployed.
Proficiency with all MS Office programs, but primarily Outlook, Excel and OneDrive.
Ability to solve practical and quantitative problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Excellent English, both written and verbal communication. Ability to read and interpret documents such as rules, technical procedures, operating and maintenance instructions, and other procedure manuals.

About you:
Inquisitive and eager to work in an evolving environment
Fast learner with a strong troubleshooting skills
Extremely high attention to detail
High situational awareness – constant monitoring and action required
Disciplined and organized
Outstanding written and verbal communication skills
Ambitious and willing to learn quickly
Familiarity with computer hardware and peripherals
Familiarity with Salesforce or similar CRM platform
Experience working in a busy operational environment
Experience in a customer-facing role
Experience in the energy sector, specifically the electrical power industry, transmission and distribution, centralized and distributed energy resources, energy management and related technologies

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