Network Operations Center (NOC) Systems Engineer

Cambridge, MA, USA

Full Time

About the Role

SYSO has an immediate need for a NOC Systems Engineer to join our Operations Team. NOC Systems Engineers help ensure that SYSO’s portfolio of renewable energy assets are monitored 24/7/365 and that controls systems are performing as efficiently as possible. Candidates for this unique role will have a passion for clean energy and the vital technology that empowers it. NOC Systems Engineers manage and troubleshoot various communications protocols across multiple battery energy storage system (BESS) control systems and across multiple markets in North America. Training sessions in a virtual classroom setting will be provided in addition to immersive operational instruction. Attention to detail, organizational skills, and proven experience in a similar capacity will be essential to the success of this role.


About SYSO Operations:
At SYSO Technologies we manage distributed energy resources in real-time, responding to events that impact the power grid. SYSO Operations enables control of these assets and manages the technology that helps balance dynamic grid conditions around North America. The Ops team ensures we meet our program commitments by onboarding and preparing new client assets, executing dispatch instructions, dynamically managing our market offers and monitoring the health of our systems around the clock. The team is built around a culture of trust and service to each other where employees can grow and thrive. SYSO is an Equal Opportunity Employer and a “1% For The Planet” Member Company.

Requirements

Key Responsibilities:

  • Coordinate with internal teams to implement daily operating strategy for each renewable energy asset

  • Monitor and troubleshoot network connectivity across SYSO’s network of client assets

  • Configure and respond to hardware and software alerts to optimize asset performance

  • Respond to dynamic storage asset availability by updating market offers promptly and accurately

  • Maintain daily asset performance logs

  • Support SYSO’s 24/7 network services coverage and take part in a rotation of on-call shifts

  • Fully understand contractual and regulatory issues relating to the regional grid operator, our clients, and other parties

  • Represent a team who strives for operational excellence and first-class customer service

  • Perform other duties as required

Required Qualifications/Skills/Education:

  • Bachelor’s degree in technical field or equivalent experience in electrical or software engineering

  • Proficient in computer networking hardware and software

  • Working knowledge of TCP/IP Networking and troubleshooting tools

  • Experience using automated monitoring and alerting tools such as Grafana, Datadog, SolarWinds, or similar platforms

  • Experience or coursework in energy sector, specifically the electric power industry, distributed energy resources, energy management, and related technologies

  • Passion for team collaboration and customer service

  • Strong communication, problem-solving, and organizational skills

  • Ability to apply creativity and objectivity while solving technical problems

Desired Qualifications/Skills/Education:

  • Proficiency using command line interfaces for Linux or Windows

  • Knowledge of MODBUS or other industrial protocols

  • Experience with process improvement methodologies

  • Familiarity with Salesforce or similar CRM platform